Question 1

What is the process of working with you?

Accepted Answer

See 'The Process' page for a generalized overview of the next steps in working with us.

Question 2

Do you transport clients privately or in a group?

Accepted Answer

Unless you are opting for the Premier Wellness Package, transportation is shared among other clients.

Question 3

Are there clients you would deny working with?

Accepted Answer

Although we would like to work with everyone, our services are not for everybody. At this time, we do not provide services for those with life-threatening emergent medical issues, unstable conditions, or suffering from severe comorbidities. This also means we cannot provide services for those who are unable to withstand long car rides or be in a prolonged sitting position. Those needing medical equipment, such as oxygen tanks, are not encouraged to use our services.  We do not transport with a medical transportation vehicle, only private car, and for the safety of everyone, we only transport those who are in stable condition. In addition, we kindly refuse services for those with questionable criminal backgrounds or unresolved legal issues. We will be crossing the border to another country and we will be respectful of international law.

Question 4

Do you accept insurance or payment plans?

Accepted Answer

No, we will never accept insurance! The whole point is to never give those greedy companies a dime. Your money goes straight to your medical needs and comfort. We only accept cash payments at this time through Zelle, PayPal, cashier’s check, or Venmo. Payment plans are not available at this time. We are a small, growing business and any missed or late payments can impact us greatly. We hope payment plans will be available for you in the future, so continue to check back.

Question 5

How does payment work?

Accepted Answer

Packages are prepaid. Deposits secure your booking. Cancellations within 7 days are
non-refundable.

Question 6

What documents do I need to cross the border?

Accepted Answer

You’ll need a valid passport. U.S. citizens can bring either a passport book or passport card. Regular driver’s licenses, social security cards, or voter IDs are NOT valid for crossing.  Depending on your nationality and length of stay, you may also need a visa or permit if staying past 7 days.

Question 7

Who will provide my medical care?

Accepted Answer

Licensed, independent providers in Mexico. Cross Care California coordinates logistics but
does not provide medical treatment.

Question 8

Is it safe to receive medical care in Mexico?

Accepted Answer

Yes! We only work with trusted, vetted providers. Safety and quality are our top priorities.

Question 9

Can I bring a family member or friend with me?

Accepted Answer

Absolutely. We can arrange transport and accommodations for companions as an add-on. Please reach out to us for a specific quote for you and your guests.

Question 10

Do you offer pet care services?

Accepted Answer

Yes. We can arrange boarding, grooming, or vet care while you focus on your health.

Question 11

Will language be a problem? I don't speak Spanish.

Accepted Answer

No. We ensure providers can communicate clearly. Our team is bilingual to support you.

Question 12

What kind of leisure activities are included?

Accepted Answer

Cultural tours, food and wine experiences, spa treatments, or even luxury add-ons like
helicopter tours.

Question 13

Do you help with follow-up care in the U.S.?

Accepted Answer

Yes. We’ll coordinate follow-up communication with your provider in Mexico.

Question 14

I don’t see what I need on your list of services.

Accepted Answer

If you don’t see what you need under our services, please feel free to still submit an inquiry form. We are a small, growing business and we aim to eventually include more medical services, but we won’t know what is needed unless we hear back from you. If there is a need for a specific specialty from a large group of people, we will gladly find a way to provide it. Please check back with us in the future as we continue to expand based on needs.